That's a very good question and, if I'm honest, I don't know what the answer is! As I said in the article, I'm not really sure where the iPad will fit in the tech market – it's neither laptop nor PDA, and certainly not a netbook either!

I think the main drivers of this will be casual users (e.g. someone who just wants to check their e-mails from the comfort of the living room) and hipsters who would buy it no matter what :) I read an article (sorry I can't find it now) that suggested that Apple have deliberately limited what the iPad can do because they don't want to sell users an all-in-one device. If users want a phone, buy an iPhone. If they want a computer, buy a Mac. If they want a portable entertainment/internet device, buy the iPad. I'm not sure if that's actually the case, but it seems to make sense.

Question is, is that good business or poor customer service? What do you think?

I concede that the Apple OS is more elegant and reliable and the touchscreen displays now are better, but I got the HH3 for less and I could have bought an older Apple notebook with wifi and a USB port for about the same price. I think there is a large worm in this apple.