On Thursday of last week I reviewed a piece of software that I’ve been using called Socialite. I’ve genuinely found it useful and wanted to spread the word, but after publishing the review I started running into problems that had the potential to make the app unusable. I’d already put a review out encouraging people to buy the app… what do to?
I’ll tell you what I did, but I’d really appreciate some comments on this one too telling me how you would have dealt with a similar situation.
I put a note at the top of the review saying that I was having problems with consistent crashes whenever I tried to exit the app, and that I’d recommend that people hold off buying it until I’d had a response from the developer about a fix. Other than that I left the review exactly as I’d written it, because I thought it was important for people to know the whole story instead of just a little note from me.
As it turns out the fix was pretty simple and I got it all up and running properly, so I changed the note to say I’d had problems but found a solution (including a link) and that I was once more happy to recommend Socialite to anyone and everyone. I thought it was important to leave a note there because I did have some difficulty, even if it was easily solved.
Now, I’m not going to turn this into me blowing my own trumpet, but I do want you to know that what I write in a review will always be what I genuinely think and, if I’m having trouble with something or just plain think it’s rubbish, I’ll tell you! This whole thing did make me think carefully about honesty in reviews and blogging in general, though.
You know how I chose to deal with this, but I’m curious… what would you have done? Let me know in the comments.