No Internet after Update?

by John on July 10, 2008

John is a Salvation Army Corps Officer who likes computers, Radiohead and F1. He lives and works with his wife Marta in Gainsborough UK, and blogs at johnager.co.uk and johnager.org

Last evening I lost internet connectivity on my work computer and I just put it down to a local problem, thinking it would probably be sorted out in the morning.

My desktop PC at home did a Windows update before closing down. This morning, lo and behold, no internet connection. I realised that it must be something to do with the updates, and so rolled the PC back to before the updates and everything was fine again!

The problem is for users of Windows 2000 and XP using ZoneAlarm as a firewall – as my Vista laptop (without ZoneAlarm) was working perfectly. The simple temporary solution is to move the “Internet Zone” slider to medium, and possibly turn off automatic updates. The permanent solution is to have the most up-to-date version of ZoneAlarm before updating Windows.

I’m grateful to Chris for pointing out this news item from the BBC. For more information click here!

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{ 6 comments }

John Ager July 11, 2008 at 4:02 pm

Here’s a link to some more information: http://news.cnet.com/8301-13880_3-9988581-68.html?hhTest=1

John Ager July 11, 2008 at 4:04 pm
Aldakila July 12, 2008 at 10:14 am

Read this today – Might help
Check Point patches Microsoft update error

New versions of all ZoneAlarm products available

http://tinyurl.com/67vzqq

John Ager July 12, 2008 at 1:43 pm

That’s helpful extra info, thanks! John.

Legi Script March 25, 2009 at 11:52 am

I am still having problem with my zonealarm firewall!

John Ager April 1, 2009 at 5:18 pm

What problems are you having?

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